Refund policy

Returns & Refunds Policy

Last updated: August 2026

At REVHAUS Auto, we want you to be happy with your purchase. Please read our Returns & Refunds Policy carefully before placing an order.

Change of Mind Returns

We do not offer refunds or exchanges for change-of-mind purchases, incorrect product selection, or if you no longer want the item, unless required under Australian Consumer Law.

Please carefully check that the product is suitable for your vehicle and needs before placing your order.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, significantly different from its description, or if you receive the wrong item, please contact us as soon as possible.

Email us at revhaus.automatics@gmail.com with:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review your request and, where appropriate, provide a replacement, repair, or refund in accordance with Australian Consumer Law.

Return Timeframe

Please contact us within 14 days of receiving your order if you believe there is an issue with your product.

This timeframe does not limit any rights you may have under Australian Consumer Law.

Return Conditions

Where a return is approved, we may ask you to return the product to a specified return address.

Items should be returned with all included components and, where reasonably possible, in their original packaging.

Please do not send any products back without contacting us first and receiving return instructions.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be issued back to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping Costs

If a product is confirmed to be faulty, damaged, incorrectly supplied, or otherwise eligible for a remedy under Australian Consumer Law, return shipping costs will be handled in accordance with your legal rights.

For other approved returns, return shipping costs may be the responsibility of the customer.

Compatibility

Many of our automotive products are designed for specific vehicles, models, or systems. Customers are responsible for checking product descriptions and compatibility information before purchasing.

If you are unsure whether a product is compatible with your vehicle, please contact us before placing an order and we will do our best to assist.